Bad service

Sunday June 23 at 18:43 I placed an online order with Debonairs Pizza Rosebank The Zone and it was late. I had to call at 19:45 when I realized that the order had not arrived, I was first asked for the order number and they said they could not pick up my order and then when I asked to speak to the manager suddenly my order number was visible.

I was then told that my order had been delivered 20 minutes ago which was not true and when the manager said he was calling the driver he said the driver had left his phone in the store and that I should check outside for the driver.

10 minutes later I went downstairs and waited for the driver, upon arrival he asked for me to pay which I did and then only did he give me the pizza box, the box was half folded and the pizza sticker was black. I then asked the driver why he let me pay and then only show me the pizza as the pizza sticker is black this means the pizza should be free and secondly the box is half folded. He did not reply instead he just left me standing there.

I went to my hotel room and called the store and asked to speak to the manager which where I explained to him what happened and the state of the pizza and was upset at the fact that I had to pay for a cold pizza which was in shambles. All I was offered was an apology.

This is really not good service and for the fact that the driver made me pay for a cold pizza that was in shambles was not on at all. The worst part is that the hotel was a 5 minute walk away from the store yet delivery took over an hour.