ZM
Zameka M
1 reviews | Active since Feb 2019
08 Feb 2019, 21:40
Bad service
Placed a order in debonairs pizza in Plumstead they place a wrong order i had to call in 3times for a complain the 3rd time i requested for an agent to call me as i was complaining and was running out of funds, the 4th time a guy answered as soon as i said complain he transfed me to the wrong station i requested for the manager to send me a recording listen to a record where i never ordered the meal the manager said i ordered, the manager when i went to the store she keep on laughing when i told her what happened, could see why the staff are having the same behave.... What an experience, please Dabonanairs pizza in Plumstead train your staff the service its soo stressful
Thank you :(
Helpful (0)
Replies (2)0
Replies (2)ZM
Zameka M's updateReviewer Update
08 Feb 2019, 21:49One thing that i need need to add, had to leave my order there after i paid for it because of her behaveior and when i left it she said thank you for the meal...
ZM
Zameka M's update08 Feb 2019, 21:49
Reviewer Update
One thing that i need need to add, had to leave my order there after i paid for it because of her behaveior and when i left it she said thank you for the meal...
Debonairs Pizza's replyOfficial
25 Feb 2019, 15:47Hi Zameka
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply25 Feb 2019, 15:47
Official
Hi Zameka
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***