Bad Service

Good day

I would like to report and express my dissatisfaction with the ********** service provided to me as follows;

To my misery and disappointment, I must add that this is by far the worst customer experience I have witnessed, beyond any other government agency.

On Sunday the 06/01/2019, I asked my nephew to place a telephonic order for delivery at 18.45 Debonairs Sunnighill for a double stack pizza.

To my misery, I followed up 20:18 an hour and a half later and was informed that the order had left the store.

At 20:48 30 mins from the follow up the driver reported that he had been at our address and the buzzer was not working – I would assume that should a driver experience issues locating or entering my house hold, he would have the decency to contact me in order to attend to my order.

We then explained what the driver was required to do and bearing in mind this has been the practice all along with no previous issues at hand (that he has to buzz 2 and select option 2.)

The driver came back and surprisingly there was no struggle and he managed to come through to the correct address, at this point my frustration elevated to a new level as the order was for Unit 17 and not Unit 2.

We resorted to contacting the store we were informed the order had left and further highlighted the order was for unit 17.

The driver informed us that he was told to go to Unit 2 with a unit 17 order and the store confirmed and denied that we placed an order. How does this take place yet there was contact and confirmation that the order was on its way

Lack of accountability, responsibility, and worse no integrity in lying to the customer denying ever placing the order.

An argument ensued with the driver, Buhle Shezi the apparent rude, useless manager called the driver, and another argument ensued between the manager and driver in front of an already disgruntled customer clearly displaying the level of demeaning nature of the customer even further as no solution was reached.

The worst experience was when I took the call and spoke to Buhle to try to resolve the issue and her voice crept of being raised and a screaming battle continued with the supposed manager. Buhle was just screaming her lungs out to me not giving me an ear I ended up screaming at her asking her to listen to another person.

She continued shouting. When I asked for the manager, she said she is the manager. I have never had such a pathetic service in my life worse come from a manager. I asked myself what type of service is being provided by Debohnairs

I ended up cooking 3 hours later from placing an order for food

Please see to this complaint and get back to me with sufficient feedback, as I am not satisfied with this customer service.