Bad service

I tried to buy a pizza at Debonairs Sesfikili Square and when I gave the cashier the card for payment, she selected saving account (so she said) and the card declined with a message "insufficient funds". I told her she must select cheque account and not savings account, on second attempt we got the same message again, then I asked to select it myself because I had the same issue in most cases but she wouldn't let me to select it myself. I then asked to speak to the manager and she just ignored my request for a manager.

I decided to call the customer care number ********** while I was still inside the shop and I was told someone will call me back and I leftthe store without the pizza. When I was leaving the shop, she also screamed at me saying my account does not have money .... I used the same cheque account card to fill petrol.

Seemingly that behaviour is permissible and encouraged by Debonairs management because no one from Debonairs has made an effort to call me and find out what was the problem but instead they decided to cloe my case. During the incident, there was no management intervention, I wonder if the manager was at the shop or not during the incident.

When I called the customer service, I was surprised to hear that the franchise manager said they must close my complaint because my account did not have money, I was intoxicated and they also have proof/pictures but none of the Debonaires management called me and I had money in my account if the cashier selected the correct account as I asked her I could have had my pizza without problems.

That to me demonstrated the arrogance from the debonaires management team that handled my complaint.