1 reviews | Active since Nov 2017
Bad service
Yesterday we order a meaty crammed decker around 16:30, with extra cheese, for guests we had. The order arrived 3 hours later at 19:30, without the extra cheese, the driver didn't give me the slip and our guests had already left. This isn't the first time this incident happened, on Friday our order arrived in almost 3 hours.
Hi Thembi, thank you for bringing this issue to our attention and we apologise for the unamazing experience you received with our Jabulani mall branch. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Thembi, thank you for bringing this issue to our attention and we apologise for the unamazing experience you received with our Jabulani mall branch. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***