1 reviews | Active since Jun 2018
Bad service
On 2 of June 2018 i placed an order telephonic with Debonairs die boord Stellenbosch,the lady took my order and asked for my adress this was 7:10 pm ,she told me that they do deliveries in my area and told me i will wait 40 min,it was round about 8:25 that i recieved a call from the driver to say they dont deliver in my area and that i shoul meet him somewhere else,his name Tass cell ********** 073, the lady from the store thenphoned me and apologized and said that the driver did not want to come to my adress as he feels its not safe to come here,i phoned him back and asked him why he did not want to deliver here and he just said they dont do deliveries in my area aa told by the lady in store,the lady on the other hand said she spoke tothe manager and confirmed that their bikes do come to my area,i am really ****ed off as this is unacceptable ,the driver acted aa if he owns Debonairs and refused to come and deliver my pizza,this is really unacceptable..... I would like ,i i will never ever support hat store and will never recommend my friends and fam to support them as well
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
