1 reviews | Active since Jan 2018
Bad service.
I ordered 4 pizzas and was told it will take 15 to 20 minutes to be done. After 45 minutes I asked the staff where is my order. I was told that they ran out of bases for the pizza. I asked the store manager how is this possible as 3 other couples behind me in the queue ordered pizzas and they recieved their orders. There was also 2 deliveries made after I ordered my food. I asked for the regional managers number and there is no answer on the phone number I was given.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***