1 reviews | Active since Dec 2017
Bad service
Ordered at 21:11. Was told waiting time40mins. 50 mins later i queried as all customers after me was serviced. Only to be told manager forgot to tell me there is no creamy cheese in stock. Out of 4pizzas that i ordered, 2 was on shelf for 20 mins already. Another 10 mins later and speaking to 3 different "managers" all i got was they sorry. At 22:15 i demanded a refund as i was still waiting and no one had an answer. 5 mins later 1 of the managers walks to me with 2 cold and 2 hot pizzas. I settled for my money back.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***