1 reviews | Active since Dec 2017
Bad service
I ordered pizzas online last Thursday the 30th of November 2017. Those pizzas never arrived ....apparently I pressed for collection. Fine I admit I pressed the wrong button but I called the following day and spiked to a Vusumzi who is a manager. He is solo ****** rude! I said I would come and collect my food and he said no they can't give me stale food. I said I want my money back...he doesn't want to give me my money either because it's going to take forever to get to me....who's money is it anyway. Every time I speak to me he makes empty promises....i don't know what to do anymore because I have sent endless emails to Debonairs and I'm getting no joy. What does one do in order to get their order at Debonairs or their money back.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***