BAD SERVICE

UNHAPPY CUSTOMER

TODAY I'M NOT FEELING WELL, SO, at 17:58 I ORDERED "ON THE DOUBLE" OF R159.90 PIZZA AT DEBONAIRS PHILIP EL PARK BRANCH FOR DELIVERY. AN HOUR LATER IT WAS NOT DELIVERED. SO, I DECIDED TO CALL THEM ON *** AT 19:18 TO ASK WHAT HAPPENED TO MY ORDER, I WAS TOLD IT HAD LEFT THE STORE AND IT TAKES THE DRIVER 35 MINUTES TO DELIVER. THEN I ASKED THE LADY ON THE PHONE IF SHE CAN TELL ME WHAT TIME DID MY ORDER LEAVE, SHE REP**** BY SAYING SHE CAN'T SEE THAT ON HER SYSTEM , HOWEVER, SHE WILL CALL ME BACK AND GIVE ME THE NUMBER OF THE DELIVERY DRIVER. MIND YOU HAVE AN 8 & 5 YRS OLD WHO KEEPS ON ASK WHEN IS PIZZA COMING AS HE IS HUNGRY. WAITED, NO CALL BACK. AT 19:35 DRAGGED MYSELF OUT OF BED, GOT MY KIDS IN THE CAR DRIVING TO DEBONAIRS. BARE IN MIND AT THIS POINT DELIVERY DRIVER NO WERE TO BE SEEN AND NO CALL FROM THE BRANCH. GOT TO THE BRUNCH THERE IS NO TRAFFIC FOR ME TO EVER MAYBE CONSIDER THATS THE REASON FOR THE DELAY ON MY ORDER.

AT THIS POINT I'M SICK, TIRED, TOO FRUSTRATED AND ANGRY TO EVEN LET THEM HAVE MY PIECE OF MIND. I GET TO THE TILL FIND 2 LADY CASHIERS TO BUSY TALKING TO EVEN GIVE ME ATTENTION, EVENTUALLY ONE ASKS IF SHE CAN ASSIST. I EXPLAINED MY STORY CALMLY SO, ASKED IF I'M COLLECTING OR PLACING A NEW ORDER. SHE ASKED ME FOR MY CELL NUMBER, CHECKED ON SYSTEM AND SHE MUMBLED 2** SOMETHING NUMBER AND WALKED AWAY TO THE BACK. A FEW MINUTES LATER CAME BACK WITH A MALE FIGURE NEVER GREETED ME, PUNCHED A BUNCH OF THINGS ON THE TILL AND LEFT. THE CASHIER LADY THEN SAID WE ARE PREPARING YOUR ORDER TO PAY FOR IT AND TAKE A SIT. SO DID AS IM TOLD. LATER SOME DELIVERY GUY COMES AND ASKS IF I LEAVE AT 1**** CONFIRMING MY ADDRESS I SAID YES, GAVE ME THE PIZZA AND ASKED IF I HAVE PAID.

FOR F***K SAKES, I RECEIVED NO APOLOGIES, IGNORED THE WHOLE TIME, IF THE GENTLEMAN WHO CAME TO PUNCH A LOT OF THINGS WAS THE MANAGER, THE LEAST HE COULD DO WAS APOLOGIES TO MAKE FEEL AS IF I MATTER IN SOME WAY. THE SERVICE AT THAT BRANCH IS BEYOND ME. I WORK AND DEAL WILL CLIENTS EVERYDAY ALL DAY AND I WOULD NEVER TREAT ANYONE THEY WAY I WAS TREATED TODAY. I'M SO UPSET, I'M GETTING WORSE. MY KIDS ATE AT 20:15 WHEN WE EVENTUALLY GOT HOME, NOW THEIR ROUTINE IS DISRUPTED ALL CAUSE SOMEONE DIDN'T DO THEIR JOB PROPERLY.