KR
Karishma R
1 reviews | Active since Apr 2012
23 Jul 2015, 17:59
Bad Service
i ordered my pizza at 16h36 npm today and at 17h11 called Debonairs to find out where my pizza was. I was assured that it was on its way. I asked that they call the driver and call me back to tell me where my pizza was. At 17h37 I called them again cause no one called me. I spoke with the manager who assured me that he would check and call me back \just now". He called me back at the exact time that the pizza showed up which was 17h45. He apologised and said onmy next order he would me something for free. Really Debonairs????? There will be NO NEXT TIME! My pizza was cold and squashed up. Do you know what happens when you squash melted cheese? A big fat mess.<br> <br> """
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Debonairs Pizza's replyOfficial
24 Jul 2015, 08:28Hello KarishmaH,
Thank you very much for taking the time to report your experience with our Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply24 Jul 2015, 08:28
Official
Hello KarishmaH,
Thank you very much for taking the time to report your experience with our Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)