CS
Carla S
1 reviews | Active since Jun 2015
23 Jun 2015, 14:59
BAD SERVICE
I phoned my order through to Debonais 2 hours in advance yesterday with specifics. The delivery was late, due to the driver not knowing where to deliver and my sweet chilli sauce which I asked for on the side - was billed for but not delivered, the driver did not have ANY change although I requested change.<br> When I phoned my complaint through to the branch, I was informed that they were out of stock regarding the sweet chillie sauce. The person which I spoke to did not even offer an apology for the bad service I have received.
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Debonairs Pizza's replyOfficial
24 Jun 2015, 12:01Hello carla006,
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply24 Jun 2015, 12:01
Official
Hello carla006,
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our West Coast Village branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)