1 reviews | Active since Jan 2012
Bad service
Hi<br> i placed a order online, this was about 20:18 as per the confirmation sms received from your database and confirming order to be delivered at approximately 21:03.My order never arived!!I received a call from the delivery person at approximately 21:39 asking me where i stay as he cant find my address, he then ask me to please wait outside as he cannot find the place.I send my son out in te street and your driver drive right past him, my husband went out the second time he called and again he drove right passed them.Really, how difficult can delivering a pizza be?? This is really pethetic...Then he calls back and say he still cant find us?????We did on the 3 rd call tell him to rather leave the pizza as you can by now know we were frustrated.2 hours to deliver!!!!Then at 22:03 your stare calls and asked if we received the pizza, wereafter my husband explaind to him what had happend, No apology or any customer satisfaction at this branch.Bad bad service.
Thank you very much for taking the time to report your experience with our Rangview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Rangview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)