Bad service
<p>I was at Debonairs Mall of the South on the 26-05-2017 and bought 2 large pizzas with the value of R129.90.And I forgot to collect the pizza on time and when I get home in Soweto I realised that I forgot my order ..so I took out the slip to call the shop but there was no telephone number on the slip.So today on the 27-05-17 I went back to the shop to explain the situation and I find a rude ***ner as she said)by the name of Nomonde..she wanted me to take those pizzas which slept on a counter and said she will not have a waste because of me and she will not refund me..she gave me a number of ********** 000 and said pls lay a complain and I will come to me and I'll still not give u fresh pizzas or refund u..the lady is very very rude and if this is her franchise then she is damaging the brand of Debonaisers...if she is employees as a manager then u have a rude expensive casual...i dont want anything anymore from that store..all i want is my money back or she can buy another franchise with it...disgusted</p>
I need my money back from d ebonairs mall of the south...I can t just donate my R129 just like that...
I need my money back from d ebonairs mall of the south...I can t just donate my R129 just like that...
Thank you very much for taking the time to report your experience with our Mall of the South branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mall of the South branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thanks to Hello Peter for publishing my complain..It has been attended to effeciently by Debonairs Pizza Manager by the name of Andries..I want to thanks Andries for his dedication of his work by making sure that he attend to my complain..He even went further after his call by visiting me at my work place and offered me a my pizza which I agreed and he send one of his staff to deliver it at my workplace..You are a great leader and a good manager Andries I hope u can teach that behaviour to Nomonde... Thank You
Thanks to Hello Peter for publishing my complain..It has been attended to effeciently by Debonairs Pizza Manager by the name of Andries..I want to thanks Andries for his dedication of his work by making sure that he attend to my complain..He even went further after his call by visiting me at my work place and offered me a my pizza which I agreed and he send one of his staff to deliver it at my workplace..You are a great leader and a good manager Andries I hope u can teach that behaviour to Nomonde... Thank You
