1 reviews | Active since Feb 2017
Bad Service
<p>Hi </p> <p> </p> <p>On Thursday 16: 02 I called the store in Bloemfontein and ordered something meaty, following recommendation from one of the tellers. Having agreed on both the size, which was large and the price respectively, I was told my pizza would be delivered within 45 min which was not the case. I called the store at 17:12 to find out what was the delay, i was not provided with sufficient response, and instead I was told by the store manager that I was not the only one that had placed an order. When I asked for her name, she bluntly refused to provide me with one, which led to me dropping the phone as the conversation was going nowhere. Now, I need not go further to explain why I was livid with such services from one of my ultimate favourite pizza store. Am truly disgusted by such a ill-treatment and I urge you to look into the matter and address it accordingly because such actions could have dire consequences for the store and its revenue.</p> <p>Thapelo Molebatsi, ********** 423</p>
Thank you very much for taking the time to report your experience with our Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
