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natasha L

1 reviews | Active since Dec 2016

22 Dec 2016, 22:53

Bad service!

<p>Ordered a on the double feast at 20:24. Message from Debonairs at 20:27. Delivery man pitched up at 21:38. Tried to phone the branch 4 times... No answer. The manager phoned and as I tried to explain to her there is a problem the phone was dropped in my ear. Driver phoned her, again she dropped the phone. Didn't even try to resolve the problem.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Dec 2016, 15:04
Official

Thank you very much for taking the time to report your experience with our Library Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)