Bad service

I have placed an online order for delivery at the Hillcrest branch at the Oxford Centre. 60 mins later no delivery. I have tried contacting the call center where I have been cut off 3 times and the other 3 times they tried transferring me to the branch were I was cut off anyways. Surely there are ways of letting an order that was placed online know if you are having trouble delivering or getting an order out. I know Domino's in Hillcrest have contacted me when they ran late. Extremely bad service, no customer will want to return with service like this!