Bad Service

I ordered a pizza online to be delivered, but was told they can't accept my order the funny part money was deducted from my account, right after that got an sms saying something like I will refunded after 5 working days, it been a month and half and I'm still not refunded...I called them several times they said the matter will be sorted but the Case CAS-***-P1V5H3 to your request...plus I even have a case number that they me