tG
tamzyn G

1 reviews | Active since Mar 2011

24 Mar 2018, 10:46

Bad pizza to compliment to bad service

Pretty disgusted in last night's service. I ordered supper at 20:15 last night for delivery. I was told 40 mins. An hour later it arrives...after calling in and having to waste all my airtime giving names and addresses which is on the system only to be told that the address doesnt come up...which is utter nonsence aa we order on two or three times a month. When we ordered I asked for no tomatoe pieces on either pizza. I got tomatoe either way making my pizza totally watery and flavourless. I also had pretty much no cream cheese on it and half my normal cheese stuck to the box lid.To put a cherry ontop my fiance has a pizza with slices that had NO cheese on it either. For a regular client I musy say im very disappointed and wont be back in a hurry.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply26 Mar 2018, 11:37
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***