JN
Jason N

1 reviews | Active since Apr 2012

02 May 2015, 12:53

Bad Pizza and Bad Attitude

I order take-away and decided that i would rather have the pizza in the store with my family as we had been out for a long time without eating. the real deal, poppers and first pizza in the double decker box were all hot and fresh. the second pizza in the box was cold and one could see that it had been standing for a long time. we ate some as we were hungry but it became unbearable and we brought this to the attention of the so called manager Lee Ann. Lee Ann responded with absolutely no concern and attempted to laugh the matter off. I left my number for the store manager Surisha and i have spoken to her twice and have only heard what i did wrong by starting to eat the pizza. she has given me nothing but stinking attitude on both occassions and in no way tried to assist. she has made statements about facts she cannot confirm like how much pizza was left and at what point i walked out the store. she said she will resolve the matter and i sat for 10/15 mintues and no one said nothing to me in the store so i decided to go right next door for ice-cream - if they wanted to they could have spoken to me still #poor #pathetic #disgusting #nocustomerfocus.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 May 2015, 08:11
Official
Hello jasonvn ,

Thank you very much for taking the time to report your experience with our Bluff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)