Bad Online Ordering
<p>I have placed an order at 17:55 online and paid for the order too. By 18:55 no delivery has taken place. When calling the provided number I get to a call centre at Menlo Park who is not able to transfer my calls- they get dropped each time- she could also not get hold of Montana Crossing store to cal me back. At 19:15 the food was eventually delivered just as we were about to leave to go to the store ourselves. Obviously when the pizza and sub arrived it wasn't even hot anymore as the Quality Promise. I am not satisfied with this kind of service and surely dont feel its fair paying for.</p>
Thank you very much for taking the time to report your experience with our Montana Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Montana Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)