Bad online experience on checkout

I would like to write an honest review about the store especially using card payments online, the stores if not most don't accept the orders made online to their stores, the shops are completely offline but do accept card payment as method of payment, the store and web consultants continue to make it difficult for customers to get assistance;

Bad experience online makes the worst service delivery more unsafe, customers expect good service already is taking a risk paying online, with a risk of debit or credit card ***** including bank charges using the card online,

I do not know why anyone would use their card anyway to make any online payment that will end up failing, online checkout systems need to be made secure.

This is how a checkout should be an example:

1. Place an order to a relevant store querying cart items 2. Store acquisition for web orders for facility access options available 3. Payment gateway to bill client credit card/vcs checkout for card payments 4. Order confirmation from the website, store confirmation update 5. Receipt on payment status, order number. 6. Delivery confirmation with the driver.

The website should follow good UX guidelines that make customers feel happy, instead of having stress about how quick the online store takes your money but service delivery is not there,

Customers have a right to good service delivery, it is not a good business practice to reject orders after having to take money from customers accounts,

As a subject to the failed store being able to provide assistance the store in mention applies to "Palm Springs branch, Orange Farm".

Palm Springs branch is already a small branch with not enough space to sit, that's, why we order online orders, take very long due to slow service being in a very busy area more staff should be deployed.

A webchat consultant asked for my numbers but failed to even place a call.

Several topics that address these types of issues will be discussed on other platforms regarding the service experience of most customers who buy online, especially on issues that stores like these don't take seriously,

We want our food on time, warm and not late!

Goodwish Matyila Unhappy customer