1 reviews | Active since Nov 2015
Bad Mannered attitude from manager/cashier
On sat I called Debonairs to order the double deal special. I asked for the chicken and feta and a ranch chicken. When the order arrived the pizza with a chicken and feta and a Salami. the slip showed the correct order but the box contained the wrong pizza. we then immediately called the branch and asked to speak to the manager. turns out the woman that i placed the order with was also the manager. when my brother-in-law explained the problem, this woman then proceeded to tell him that i placed the wrong order and that she mistakenly put the \wrong"type of pizza on the slip. We argued and said the slip is right but the pizza is wrong. she then continued to basically call me a ****. my bro-in-law said he was with me and he heard what i ordered. she then very stroppily said she will send the correct pizza and the incorrect must be returned. we said that will be fine. she then dropped the call. 2min after the correct pizza arrived she then called my bro-in-law back to \""apologize\"" but then told him"
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
