Bad management

I ordered a Pizza via Mr D services at the Banbury Debonairs Branch today(09/07/22). Around 3pm.upon ordering, l got a notification that my order was being prepared. As l was not at home, l got a call from the Mr D agent(by the name of Rejoice) that my order had been delivered. As l called at home to confirm with my wife if Mr D Agent(Rejoice) had indeed delivered, this was otherwise. I called her again to confirm the delivery address & she sent me an image of where she had delivered the Pizza(of which, when l scrutinized the surroundings, it was nowhere near my home address) ln realising that she might have delivered to the wrong address, l tried countless times to call her thereafter to confirm where she could've delivered the Pizza. It was at that time that she wasn't answering, the phone went to voicemail. I decided to go to the Banbury Branch(Northriding) as to get a clear understanding of what transpired to my order. When l got there l asked for the Manager(who refused to give me his name) to lay a complaint about my order. When l explained what had happened with my order, (of which at that point, he seemed arrogant) he advised that l take it up with Mr D Agent. At this point he told me that my order couldn't be traced as it is immediately erased off from the system when the order comes out from the kitchen. Puzzled as to how this cud be, l asked for the Store Owners contacts, of which he refused&told me to "Google" them. He threatened to call police as l was persistently asking for the Store Owners contacts. Other staff members who wanted to assist me in this regards to this query, were told off by this Manager. Not only is he arrogant but looks down on staff&clueless on how to run let alone manage a store! He is a bagger, who will run the Debonairs brand to the trash. After that some staff member (who is in charge of the Mr D drivers) offered to resolve this issue by delivering the Pizza but he never honored this. Am so disgusted with this attitude&in disbelief that such a brand can treat its customers in this manner. Let alone drive all the way from where l was, to meet up with such a bragger of a manager(who at some point was prepared to fight with me physically outside). He called some security guards to intervene, whom he thought would throw me out of the store. Surprisingly, the security guard understood my plea&askes the Manager to resolve it. After that, he threatened to call the SAPS on me&l gave him my contacts, & address should they want to come and arrest me.....i want a call and shop visit from the store owner that I was refused to have or call his number.... My number is *** and if I don't get a call with int the next 72hrs from 07hrs 10/07/2022 I'm taking it further on social media