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Belinda B

1 reviews | Active since Jun 2015

23 Jun 2015, 08:51

Bad hygiene and bad pizza

I will start to say that we are very loyal to Debonairs when buying pizza and normally we get good service. <br> We went to your retail crossing branch last night and as we sat outside in the car looking through the window, we see how your employees lick their fingers of after touching the pizza and then working on the next pizza again. I feel that that is unacceptable. I would suggest that your employees wear gloves when making and packing the pizza.<br> We have ordered a large meaty triple decker. The bottom base were almost as small as a real deal pizza base, the cheese weren't melted at all and the top base were raw and gooey. <br> It was very uncomfortable to eat the pizza as everything was falling apart(having 3 different sizes on top of each other) and we had to warm it up so that it gets cooked properly and the cheese actually melt.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Jun 2015, 12:19
Official
Hello Belindab618,

Thank you very much for taking the time to report your experience with our Retail crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)