Bad experience at Debonairs greenstone

Debonairs greenstone.What a bad experience, I ordered on the Debonairs app, and on the triple pizza, it took almost two hours to arrive, and it was no longer hot, it was lop warm. very disappointed. My order no#***7. I think Deonair Logon says if it is not hot, you do not pay for it. i don't know if this case because I got it cold.