TK
Tracy K

1 reviews | Active since Sept 2016

23 Sept 2016, 21:37

Bad experience

<p>This is the first bad experience I have had with the Belhar branch. I ordered our meal online and got a confirmation sms at 19:20 to confirm that the store accepted the order. Usually our order gets delivered within an hour but I figured it might be busy so we waited a bit longer. Just before 21pm we tried calling the store but no one picked up. We then just made sandwiches and got in bed. At 21:30 the driver came with our order...</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Sept 2016, 14:11
Official

Good day

Thank you very much for taking the time to report your experience with our Belhar. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Best regards,