PS
Phumi S
1 reviews | Active since May 2019
24 May 2019, 20:36
Bad delivery time with Debonairs on Francois Road, Glenwood
I'm terribly disappointed with Debonairs Pizza on Francois Road, Glenwood (312 Queen Mary Avenue). This is my second order with them that has unexplained delay. Last order had a 2 hours delay with no communication where I had to call them repetitively. Second time now and their an hour late with my pizza. It's not even a holiday yet I'm experiencing this. What a let down from a Debonairs brand and one close to home.
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Debonairs Pizza's replyOfficial
10 Jun 2019, 14:58Hi Phumi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply10 Jun 2019, 14:58
Official
Hi Phumi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***