Bad delivery Service and Call Center Service

<p>I have placed an online order at 17:39 today (18/07/16). My address was entered on the online system as 3 Oak Road Fairvale Johannesburg. For some reason the system through the 'Fairvale' part away. After more than an hour, the driver called and told me he is at my gate. He wasn't. Told me he is in Lombardy East. Told me there is a Oak Road in Lombardy East. I have checked and there is only an Oak CRESCENT, not Oak Road!!!! I've then explained to him how to get to me. Asking him multiple time if he knows where certain landmarks are on which he rep**** YES! Half an hour later he phoned me from a Total garage way out from where I explained him where I am. I have contacted the call center, ask them to put me through to the store to speak to a manager twice but the call kept on failing. Then the call center agent told me he will phone and speak to the manager. He phoned back telling me that the manager is not there but the driver left already which I know! I have asked him again to get the manager to call me. Just after that the driver pitched up with my pizza. Started arguing about my address and I told him to give me my food and go. this was at 19:25!!! 2 hours after my order was placed!!! Just after this the guy from the call center phoned again asking if my address is in Lombardy East! How difficult can it be to distinguish between ROAD and CRESCENT?!? I have checked on the map, if search input is 3 Oak Road Johannesburg, there is only 2, my address and one in Sandton which is out of the delivery area of Dowerglen. When I told him the pizza was just delivered his words was 'O, okay' on which he then ended the call without an apology, assurance that the manager will call me, greeting or anything. Thought call center agents are supposed to be professional and have good telephone manners? Believe this guy was Ronald if I heard his name correctly. Then on top of this, the sticker on the box was still red but when I started to eat my pizza it was COLD!!! Bad delivery, terrible call center agents and cold pizza! A great way to mess ones evening up. I have ordered form Dowerglen Debonairs before and I have never experienced such bad service. I will however not order from them again. After 20h00 now and still haven't received a call from the store manager.</p>