Bad Debonairs experience

I just had the worst experience ever from Debonairs Rock Cottage and I keep on telling my family that we should never order there ever. I have had a bad experience on several occasions. I ordered pizza online this evening and it came 2 hours later yet I stay 950m away from the store. I ended up driving there and firstly when I get there I'm advised that driver just left this is an hour later after my purchase. We try to get hold of the driver, he was no where to be found on his phone, eventually he answers his phone and tells us that he is in another area which is very far from my house. Q 1 how does he pass my house to go further away before collecting my food. So driver tells me he is now 6min away my house, before I leave the shop I am the lady to call the driver again and find out if he has arrived then he says 2 min away, I drive back to my house get there, driver not there, waited 10 min before I get a call from the lady who was assisting me and she tells me that the driver is stuck Q2 did the driver not realize that he was stuck, was I mislead by everyone? Only then the store prepared me a new order and was delivered hours later. This was completely unacceptable and my 3kids where so frustrated and hungry. That only ended up eating at 9pm I want my money back, they food was no longer appetizing and was no longer Wray we expected. This just spoiled our Friday eat out. It was horrible