Bad customer services

To whom it may concern…

I am sooooo disappointed and just disgusted by the behavior of both stuff and managers of Debonairs Princess crossing. If you have an issue you escalate to a manager hoping it will be resolved what happens when you escalate it to the managers since I spoke to 2… And even both managers cannot even assist and they just lie and do not keep their promises and justify lies. I have spent my airtime calling the call center and store and I will not do that anymore however I will report this and I will spread the word on twitter and make people aware that as you are given a position to manage a company you should not be rude to your client and you should not let your stuff be rude as well you being trusted to be a customer service manager and when you do not have customer care then it’s a problem. I have been a customer for this Debonairs at princess crossing for long time due to since I moved to roodepoort I ordered there and when all went and loved their pizza well I decided to buy there permanently. Until today I have never heard lies from employees and managers. I have received my orders prior without issues, and even there is a problem they would call me and I would go meet with them at the gate. Never had issues but now in my desperation, I placed an order since its lockdown places close early and shop are limited for take away I receive such disgusting behavior and attitude from the driver who supposedly delivered my order and the manager Sibusiso. I have been made a fool, I have been made promises and until today they pretend like I’m a fool. What is worse is that I had to use my airtime to call them all the time while they just feel my problem is invalid or less important.

The shop won’t close by losing me as a client but such behavior should be expressed and addressed so they do not do it to someone else, and I won’t die not placing my orders there anymore but I am allowed to express who I feel especially after the fact I have been a loyal client to their shop and I have put my money there… On Monday they promised to bring my order never came to no communication what so ever, being accused of not being available telephonically while the driver admitted he went to the wrong complex. After we spoke to the driver and manager whoever who was working on Monday agree to my bring my order Tuesday, and he said “1st thing in the morning I quote” since my pizza got lost somewhere in the world on Monday and I had to do follow up 8 pm for an order that was placed at 18: 35 then I was told me they are closed and the driver was rude to me when spoke to him on the phone. The manager who said to me he will make sure I get my order Tuesday morning I asked they to bring it on today after 6 since I am at work during the day. Tuesday no delivery no communication what so ever I called again, both call center and store and finally the lady at the store said to me I must wait manager is calling while I was on the phone with her, guess what like I fool I hang-up no call no communication for the rest of the Tuesday.

Wednesday called again the call center and the store for follow up and guess what, Master “ Manager” escalated my query to “Sibusiso well let me just say this… The Sibusiso story and driver story don’t add up. I had to explain my story again this maybe for the 8th time and guess what he promised to deliver yesterday my Pizza after we disagreed with each other and finally it means he decided not to.. As I had to confirm my details again and again and no delivery no communication. This team is rude from princess crossing is rude and it makes sense since their Manager is also like them and nothing gets done and people are treated like nothing. I can afford my way and I will not purchase something I cannot afford. It’s got to me because that day I got home late, was not able to cook for my kids thinking I can just order then deliver since they prefer Debonairs, they never delivered 8 pm my kids are still waiting and I had to make go to the garage since no one said anything to me instead of them being sorry when I call, with my airtime again they swear, raise their voice at me over the phone. With their Nigerian driver look now.. manager to manager they still rude to me and they just do not give a damn. But anyhow my kids are not your problem they mine hence I’m so upset and angry….

You guys need leaders who know what is customer services, national consumer act protect us as customers against people like you….

Hi Athalia, Thank you for your order Order # ***9 Order placed 01 June 2020 18:35 Delivery Address: Olivier St, Roodepoort, Johannesburg, 1714 Product Amount 1 × On The Double® 139.90 Creamy Chicken Customise Base Original Sweet & Sour Rib Customize Base Original

Subtotal 139.90 Delivery Fee 10.00 Total 149.90 Paid Online 0.00 Due 149.90 If you have any questions about your order, you can contact the store below: Debonairs Pizza Princess Crossing Shop No 59A Princess Crossing, 54 Ontdekkers Rd, Princess ***