BAD CUSTOMER SERVICE DEBONAIRS PIZZA SELCOURT, SPRINGS!!!

Last week Wednesday I ordered a cram-decker using the Debonairs App, I was given an option of 3 stores to select from so I opted for the one in Selcourt, Springs...I was charged a delivery fee of R10 and paid everything online. I was only called at 20:05 to be told that they do not deliver at my residential address, I asked how's that so as I was given an option of 3 stores to choose from including the one I opted for?! Thursday I called the customer care and I was given a case number and told a manager will be in contact with me telephonically regarding the matter and my money will be reversed. It has now passed 24-48hours and I am still awaiting my reversal. Last evening I called the store and spoke to a "manager" she said she has tried to reverse my money so if it's not in by today I must call her and tell her. I asked her why has she not called me and why would they accept the order knowing they do not deliver in that area...her response was she doesn't know the areas only drivers do. I am disgusted by the type of service I received from Debonairs Pizza Selcourt in Springs. There is absolutely no respect for customers and their queries, they failed to even say "We apologize".