1 reviews | Active since Feb 2016
Bad customer service
I ordered Real deal pizza (double Decker) and wings an a coke. Firstly when she gave me myorder, she took my receipt en throw it away. She gave me the order without a coke then I told her that, I also ordered a coke. With the bad attitude she answers that she didn't check the receipt. Then when I check my order they gave me cooktail cheese instead of wings. I return the order to her, without even apologize she took those cooktail and went at the back and I was standing there for almost 15 minutes en no one is saying anything. I asked one of the cashiers on what is happing now because am lost I don't know if she's gonna come back with wings or if am gonna get a refund because no one is saying anything. She come back then other lady asked her. She rep**** with attitude that she is busy with them after she bring them to the table that i was siting to and put. Them on the table and left with out saying anything or even apologize. When we open them they were raw not even half cooked. I just return them en ask for the refund. I am so disappointed buy this bad service I lov Debonairs. If if we getting this poor service you will lose many customers. I
Thank you very much for taking the time to report your experience with our Pier 14 branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pier 14 branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
