Bad customer service

We placed an order on the 23/11/2018 from Blue Hills Debonnairs. We placed the order at 11:20 the branch processed the invoice at 11:24. After numerous calls asking were our food was the food arrived at 13:37. Our boxes were all broken and our pizza was very cold. We had loadshedding in our area and we couldnt re-heat the pizzas. At the end we had to throw the pizza away. I spoke to the Manager at the store and told her i will not pay the pizza she told me i need to. I am very disappointed in the branch and the way they handled this order.