1 reviews | Active since May 2016

26 Apr 2018, 06:45

Bad customer service

We ordered a pizza yesterday evening (25th April). We waited 50 min for it to arrive only to find out the pizza was sour. I called back and the manager said sorry another one will be delivered. Nothing ever was delivered again...

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply26 Apr 2018, 12:47
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

Debonairs Pizza
Debonairs Pizza's reply26 Apr 2018, 12:47
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***