MS
Marcel S

1 reviews | Active since May 2013

01 Apr 2015, 10:11

bad customer service

I placed my order online last night for two pizzas, i tried to pay online but the online service is no longer working for me, it tells me security code failed on my card, so i decided to then go to the store myself.<br> <br> upon walking in the store, they had problems tracing my order, but my order was found and i had paid.<br> <br> The guy had informed me my order was confused, and will only go into the oven now, i was a little upset at this point that i had to wait another 30 minutes after 20 minutes had already passed, but okay, i waited.<br> <br> 20 minutes later i went to check on my order, they informed me yet again it was still in the oven.<br> <br> After 45 minutes of waiting, i was now fed up. i told the manager i had been waiting for it (which was hard to get her attention) that i had been waiting this long, she checked up on my order,and upon checking my order was missing. They didn't even start to make my pizzas yet and looked all confused.<br> <br> After 1.25 hours i got my pizza, at least the pizza was satisfying,but the customer service was horrible, and the attitude i was treated with,no less horrible.<br> <br> I have never received such disappointing service before.<br> <br> Won't be buying at Gezina anytime soon again

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply01 Apr 2015, 10:50
Official
Hello marcel6260,

Thank you very much for taking the time to report your experience with our Gezina branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)