EM
Evah M

1 reviews | Active since Sept 2013

25 Aug 2016, 18:21

Bad Customer Service

<p>I ordered a meal to be delivered at Debonairs Pizza Woodmead at 18:21, at 19:09 I called asking where my food were? The lady that answered the phone told me she'll alert her manager to call the driver to ask for his whereabouts. I never got my food or a call explaining what happened. To think that I've been a loyal customer I'm so disgraced and I will never buy their pizza.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply26 Aug 2016, 10:33
Official

Thank you very much for taking the time to report your experience with our Woodmead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)