Bad Customer Experience

I called debonairs Dobsonville and spoke to a lady by the Name of Innocantia. She told me she could not take my order as they were offline and she told me to try calling after 15 to 30 minutes. She told me they close at 19h00. When we called again at 17h30, i was rudely told that my order could not be taken. So I ordered online at 17h38, payment went through. It is now 19h05, and I still haven't received my order. I couldn't even track it on the app. I am not happy with the service I received. Yes, we are faced with a pandemic, however that does not justify bad customer service.