Bad customer experience

Let me make it clear this is the second time i had a bad experience with Debonairs Bluedowns Cape Town, I made a online order on the 27th of July 2022, money was taken. 45 Minutes later i get a call they cant deliver in my Neighborhood, "cant you collect or meet halfway" i responded if i had a car i would have driven to the branch to make a order but unfortunately my vehicle is broken. He then said i call you back, the manager of the drivers call and said that "we don't do deliveries in your area to to crime and the online app didn't take that area off. we must do a refund or get the food at branch. I agree on the refund, bare in mind this is on Wednesday, on Thursday afternoon I called to confirm if this was done, to my surprise it wasn't done - as if I trusted there words. The manager of this branch Miguel said that he will sort it out and explaining to me how that area is no longer going to be delivered to and the app is going to a change and his sorry blah blah blah. Monday the 1st August 2022 I contacted the store "wow airtime is fee in south Africa I tell you, because I'm calling after my money now" spoke again with Miguel regarding no refund was made yet, I was told he will speak to his Area Manager, took my number. He called me back confirming bank details and saying "in 24-48 Hours your money will be refunded". On Wednesday the 3rd I called the store again it was around 4pm, and i spoke to a Jambo (under correction) he took my number and gladly said he will forward the matter. He called me back after 6 pm asking if anyone from the store got back to me, I rep**** no and he said he will get back to me.

Today as I'm typing this review, I had called the store laid a complain to head office and even tried calling the branch area manager that does not pick up or return calls. This is very sad that as a customer you must go to the extreme to get what's yours.