Bad Customer Experience

Hi Debonairs,

I'm so disgruntled with the pathetic service rendered last night.

I placed an order telepathically with one of your staff members by the name of Lorraine Kunda at 18:50. firstly she sounded disinterested in me and was so unprofessional on the call, she then confirmed that my order will be delivered within 45 minutes.

I later made a follow up call around 19:45 to confirm how far my order was and subsequently was advised by Lorraine that it has been dispatched and the driver is already on the way.

Seeing that my order was still taking long, I called again at 20:00 and spoke to the very same inconsistent Lorraine who then advised that my order is still in the store.

Out of frustration, I requested to speak to her manager by the name of Mike Zulu who was useless, his explanation was that there were no drivers at the time and further explained that Lorraine forgot about my order.

I had to drive from the comfort of my home with my kids to pick up my order.

Expectations

The only words uttered out of Mikes mouth was he is sorry and Lorraine had already left for her shift. this is the worst customer experience I ever received from debonairs. the least Mike could have done was to compensate me for the bad service but I still had to pay for a cold Pizza.

From a customer service environment, we must treat customers fairly ( TCF ) and acknowledge when a customer has been ill-treated. find a way to restore confidence to retain the customer and most importantly ensure the client leaves with a smile.

I certainly hope this matter is addressed with the culprits as Debonairs is a huge brand we value but and brand reputation is everything. After last night’s encounter, I had to drive and fight with staff members for a promised that was given. My kids had to witness such bad behaviour on a hungry stomach, I'm a bit sceptical on utilising your services anymore because the debonairs situated in Dainfern square was ***********.

Regards Mahlatse