Bad bad service

Good day Mr Owner

I would like to bring to your attention the service or the lack there of we received at the store @ the Lorrain Garden Centre In Port Elizabeth on Saturday Night 1 June 2019. My husband and myself entered your store to find a cashier named Lubabalo Vlakbok serving a customer. As always we stand and wait in line to be served, but in the corner of my eye I see the manageress standing scrolling away on her phone but we chose to ignore it at first. My husband then placed our order and paid with his bank card. On our exit because we wanted to pop in at the pick n pay I asked him to see the slip only to find that the cashier did not ring up one of our orders so of cause we had to turn back and place an additional order this after he repeated our order and was correct still manage to get it wrong. The manager saw then it stared to get busy and decided to call someone to assist by clicking her finger at them. She heard me telling the cashier that service had gone down tremendously. She chose not to even bother trying to find out what our problem was. She was just worried about chewing her gum very openly it looked like watching a *** eat their meal.

I do hope to hear from some form of senior manager as the management that you currently have in your store does not belong there. I will be putting this on all groups or complaint sites that I can find

Thank you Letricha Blignaut