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Nompumelelo A
1 reviews | Active since Jan 2019
21 Jan 2019, 03:04
Bad bad service
I was desrespected last night at about 19-35 by Deboinares Cashier, when I walk in the Lady was cleaning the floor she shouted at me saying "How can" repeatedly I apologised because I did not see that the floor was wet, when I get to the counter the same Lady who was cleaning the floor when I walked in came to assist me, then I sat down waiting for my Pizza They called the order number I stand up thinking they were calling my number The same Lady who shouted at me when I walked in shouted at me again, I asked her is the customer service Deboinares offer to customers
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Nompumelelo A's updateReviewer Update
21 Jan 2019, 03:17Grahamstown Deboinares High Street
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Nompumelelo A's update21 Jan 2019, 03:17
Reviewer Update
Grahamstown Deboinares High Street
Debonairs Pizza's replyOfficial
29 Jan 2019, 16:03Hi Nompumelelo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply29 Jan 2019, 16:03
Official
Hi Nompumelelo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***