Bad Attitude/Hanging up phone while i talk
I called Debonairs Bedfordview to place an order. I first enquired about the prices, Blessing(employee) responded, she asked me to hold while she answers another phone. I didnt mind and kept holding. I got annoyed after holding for 10 minutes without blessing coming back to take my order, I could hear the phone ring again and she answered it, still ignoring me while I hold. I hung up and called again, whereby I was furious, addressing the incident that just took place. she gave me attitude, answering me back while I was talking, then she hung up the call while still i was talking. My order was never taken. I called the third time and asked for the manager, I waited but after 2 minutes I hung up and decided to go to the store personally and address the issue face to face.<br> <br> Im appalled at the level of service from Debonairs. They should train their employees on how to conduct themselves when speaking to customers.
Thank you very much for taking the time to report your experience with our Bedfordview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Bedfordview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
