MT
Michael T
1 reviews | Active since Aug 2015
31 Aug 2015, 22:00
BAD Attitude, BAD EVERYTHING
I have ordered a Sub at 8:15PM and never heard anything for 50 Minutes.<br> I called The Debonairs Pizza Branch in Century City to ask what has happened to my order.<br> <br> I spoke to them, not giving clear information of whom i'm speaking to. and i told them that they sent me the wrong ORDER!.<br> <br> I specified on my order to remove the Pineapple and swap it with Feta Cheese, and the order came back WITH PINEAPPLE!!!<br> <br> I sent it back to get the correct order that i ordered.<br> <br> I called again saying that they sent the wrong order, put me on hold and in the background saying that \that they didn't see my order correctly"<br> <br> When waiting for my order"
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Debonairs Pizza's replyOfficial
02 Sept 2015, 12:06Hello micabyt34,
Thank you very much for taking the time to report your experience with our Century City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Century City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Sept 2015, 12:06
Official
Hello micabyt34,
Thank you very much for taking the time to report your experience with our Century City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Century City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)