1 reviews | Active since Mar 2009
Bad attitude and late delivery
Our Pizza was delivered 30 minutes late. We took the order and the driver left, I called the branch immediately to advise that the order was called for 2 pizza's, I was advised that I should have sent it back with the driver and wait another 2 hours for delivery. Secondly I got charged a delivery fee as I was out of there area but the Stanley drive branch had no electricity so Rosebank was the only option. As per the manager nothing could be done. I will never order from this branch again, Stanley branch (Noki) gives so much better service and we place a lot of big orders for our company and he knows us very well. We will order from another restaurant but never Rosebank debonairs. Ordered @ 11:44 and delivery was @ 13:00.
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)