DN
Dayalan N

1 reviews | Active since Dec 2013

15 Jan 2016, 19:24

Bad Attitude !

I placed an order with debonairs and the lady told me my order was going to take about 30 minutes. I then asked to speak to the manager to check my order before he can have it delivered to me. He then tells me the order will take about an order for me to receive it. I told him that I was not told that by the cashier and he asks the cashier and she lies that she told me this. I am really upset and the manager tells me that he did his share and this is my choice. He is a rude and arrogant man who have no customer service whatsoever. I am disgusted with the service received and I will never buy anything from this store again. I advised him we took more then 15 minutes on the call where he could have been sorting my order. He just had this dont care attitude. Patetic and I am going to other social media sites to lodge a complaint and let the people know about this branch!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply18 Jan 2016, 11:29
Official
Hello Dyl27,

Thank you very much for taking the time to report your experience with our Newlands West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)