JS
Jacqualine S

1 reviews | Active since Dec 2015

23 Dec 2015, 15:45

Bad Attitude

On Saturday 19 December 2015, I decided to place an order for delivery at Debonairs Pizza in Avonwood Square. I requested the On the Double deal for R180. I asked the lady if she could please advise what the variety was of the deal as the order was for kids. At the point when I asked her to please specify what the Ranch Chicken has, she turned around and told me that I need to make up my mind on what I want because there is alot of customers waiting and she need to attend to them.<br> <br> Question? what makes me different to the customer standing in front of her, I pay for my meal just like the next person.<br> <br> On the other side when the pizzas where delivered the pizzas looked have done, the garlic rolls where have cooked.<br> <br> I decided to log this on Hello Peter for everyone to see as this service is just unacceptable.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply24 Dec 2015, 12:14
Official
Hello JackyS05,

Thank you very much for taking the time to report your experience with our Avonwood Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)