JM
John M
1 reviews | Active since Aug 2019
30 Aug 2019, 21:09
Bad app, no delivery, bad call center quality
Don't use the Debonairs app - app orders seem to be less important. They're happy to take your money, but after 2 hours still no delivery (how's about giving your paid-up customer a courtesy call if you're running late???). Then multiple phone calls with the call center because their queue drops the call (yep, you can't call the shop direct). Hour on the phone. Still no delivery. For refund they'll "send a driver (with cash!!)"... as if I'm to expect THAT'll arrive. Call center has horrible voice quality - it sounds like they even skimp on their VoIP IT budget. Almost 3 hrs now and still haven't got my money back. Well, I thought I'd "try something amazing", but it just wasn't. Won't see me again.
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Replies (2)
Debonairs Pizza's replyOfficial
04 Sept 2019, 14:56Hi John
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Kindly confirm the branch you ordered from we can address this matter.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Kindly confirm the branch you ordered from we can address this matter.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply04 Sept 2019, 14:56
Official
Hi John
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Kindly confirm the branch you ordered from we can address this matter.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Kindly confirm the branch you ordered from we can address this matter.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
JM
John M's updateReviewer Update
04 Sept 2019, 15:47It was the Eldoraigne branch.
They rocked up with an order around 22h00, about 4hrs after my order. I informed them that the order had been canceled hours before, and to please refund me. They left with the order.
I still don't have the money.
And no, I'm not calling your customer care line directly. My call center experience with you was UNAMAZING enough as it was.
They rocked up with an order around 22h00, about 4hrs after my order. I informed them that the order had been canceled hours before, and to please refund me. They left with the order.
I still don't have the money.
And no, I'm not calling your customer care line directly. My call center experience with you was UNAMAZING enough as it was.
JM
John M's update04 Sept 2019, 15:47
Reviewer Update
It was the Eldoraigne branch.
They rocked up with an order around 22h00, about 4hrs after my order. I informed them that the order had been canceled hours before, and to please refund me. They left with the order.
I still don't have the money.
And no, I'm not calling your customer care line directly. My call center experience with you was UNAMAZING enough as it was.
They rocked up with an order around 22h00, about 4hrs after my order. I informed them that the order had been canceled hours before, and to please refund me. They left with the order.
I still don't have the money.
And no, I'm not calling your customer care line directly. My call center experience with you was UNAMAZING enough as it was.