TP
Thamarai P

1 reviews | Active since Aug 2015

31 Aug 2015, 17:18

Bacon stuck on VEGETARIAN PIZZA

I live in Durban, KZN. About a week or two ago, I purchased 3 large margherita's at one of your franchises, the North Beach Store. When I received my pizza, to my utter disgust, there was pieces of bacon stuck to one of my pizzas. As I am a born vegetarian, never tasting meat in my life, this incident really upset me. I am quite disappointed with the quality and presentation of the store. What would have happened if I mistakenly ate the pizza? The guests that I had over were also born vegetarians and we ended up throwing, might I add, all the pizzas away, just incase any other pieces of meat were stuck to the other pizzas. Shouldn't there be better hygiene practices when dealing with vegetarian and meat items? It is very worrying to think that the store and other stores around Durban, are mixing utensils and are practicing unsafe hygiene. To make things worse, our order took over 45 minutes to arrive, and the cashiers are completely ***********. They have no regard for customer service.<br> <br> I have pictures documenting the pizza and the poor competence of your sales assistants/cashiers. <br>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply01 Sept 2015, 11:57
Official
Hello tpillay27,

Thank you very much for taking the time to report your experience with our North Beach branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)