Awful customer service!

I placed an order on the 27th of November. Whilst waiting for over an hour. We called through to debonairs not once but three times and was advised that the driver is 20 minutes away. While waiting for the driver- he then contacted us to advise that he will not be delivering our food - that he is able to do so "first thing in the morning" I then told the driver that we want a refund, because I waited g for nearly 2 hours. Was advised that the refund will reflect into the account within the next 3 days. Currently it is the 4th of December! We haven't received an email for the inconvenience, nothing! I want my R179 to be refunded into my bank account immediately please. I tried contacting the advisors from the website, but they are currently offline